Customer Support Representative Polish/English and Italian/German
Within your #OneTeam
- you will work in an IT company – a leading European cloud and hosting provider with a global presence
- you will learn about our services
- you will develop your soft skills
- you will learn to look for and provide solutions to customers
Your main responsibilities
- to be the first point of contact for customers from different countries worldwide
- to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
- to participate in defined projects and missions
- to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.
Your future impact
In 6 months
- becoming independent in recognizing and troubleshooting most standard issues brought by customers
- understanding the company product portfolio and related customer needs
And in 1 year
- providing nuanced and complex resolutions to our customers
- start developing technical skills in our dedicated training programs
Skills required :
- Fluent Polish, English and Spanish or German
- Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)
- Great communication skills
- Independence and curiosity in searching for solutions
- Oriented towards great customer service
- Ability to manage priorities
- Ability to work efficiently within a team
- Willingness to work with new technologies and to develop
That's a plus :
- Experience in similar position: Help Desk, Service Desk in an IT environment
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OVHcloud
Trust. Passion. Disruption. OVHcloud believes that people are at the core of their success and that DE&I is much more than HR politics. With an impressive 45% of women on the top-level manager, they have increased their percentage in one year. They recruit the right people for the right jobs, and they prefer skills to dogma. Still, it’s no coincidence that many of their hires are women, with qualified and talented women all over the world! They believe that change is action and they are the change they believe in!
From encouraging employees’ initiatives to providing feminine hygiene items in the company bathrooms, OVHcloud cares and takes care. At 50inTech we admire Tech changers and we love companies that put their money where their mouth is: we’re proud that OVHcloud has renewed their partnership with us. We can’t wait to embark in a new year of adventures and accomplishments with them!
– Caroline & the 50inTech team
